Payments

At szymongodziek.xyz, we offer fast and secure payment methods thanks to our integration with the przelewy24.

Available payment methods:

• BLIK – a quick payment using a code from a banking app,
• Quick online transfer – select your bank from the list and pay directly,
• Payment card (Visa, Mastercard) – secure card payments via imoje,
• Google Pay / Apple Pay – if enabled on your device.

We do not charge any additional fees for the selected payment method.
Payment must be made immediately after placing the order—only then can we process it right away and prepare it for shipment.

Refunds

You have 14 days to return the product without giving a reason. The period begins on the day you received the package.

How do I return a product?

1. Write to us at:
   info@szymongodziek.xyz
   – In the subject line, enter: RETURN + order number,
   – In the message, include your first and last name, order number, receipt/invoice number, and information regarding your withdrawal from the contract.
2. Include the following in the package:
   – the product in its original condition (clean, with tags, if any),
   – the receipt or its number.
3. Please return the package to the following address:
   Szymon Godziek
   100 Pszczyńska St.
   43-267 Suszec

The buyer is responsible for the return shipping costs.
We do not accept packages sent cash on delivery.

When will you receive your refund?

Once we have received and inspected the returned product, we will issue a refund within 14 days at the latest.
The refund will be issued using the same payment method you used when placing your order (e.g., credit card payment = refund to that card).

Complaints

If the product turns out to be defective or does not match the description, you can file a complaint.

How do I file a complaint?

1. Please write to:
   info@szymongodziek.xyz
   – In the subject line, enter: COMPLAINT + order number,
   – describe the problem (you can attach photos).
2. In the message, please include your personal information, order number, receipt/invoice number, and a description of what you're looking for (e.g., exchange, repair, refund).
3. Please return the product to the following address:

   Szymon Godziek
   100 Pszczyńska St.
   43-267 Suszec

Handling of Complaints

We process complaints within 14 days of receiving the report.
If you do not receive a response within this time, it means your complaint has been accepted.
If the complaint is valid, we will cover the shipping costs and either refund your money or replace the product with one that is free of defects.